Separate customer areas
Data and access are assigned to the corresponding customer or end client.
For MSPs and IT providers
Document client IT consistently
OTTRORA helps service providers maintain multiple client environments using one shared structure while providing a separate portal for each customer area.
Practical documentation
Repeatable documentation across clients
Consistent structure
Devices, networks, addresses, software and subscriptions follow the same model.
Reporting and export
Standard reports, custom templates and confirmation-protected exports support handovers.
Reduce reliance on individual knowledge
A repeatable structure makes it easier to navigate different customer environments. Sites, devices and networks follow the same underlying approach.
Roles and customer portals
The MSP manages customer accounts and plans in the internal area. Customers work in their own portal. Roles restrict administration, while MFA and passkeys can provide an additional sign-in factor.
Feedback inside the product
Users can submit bugs and feature requests through the integrated feedback form. This gives the operator direct input without promising that every request will be implemented.